Keeping you up to date with the status of your order is very important to us. Some of our orders are complex and require a lot of communication between you, us and our suppliers. 

In order to help you understand exactly where we are in the process we will keep this page updated with progress (see below). This means you will have up to date progress on your order 24/7.

If you do need to contact us then please email orders@cibamat.co.uk with your order number. We aim to respond within 1 working day (Mon-Fri).

Order No: SO983389

Anticipated Delivery Date: 2/8/23 (last updated 14/7/23)

Latest Updates (latest at the top):

28/7/23 - Parts delivered to us at 4.05pm. The delivery is large so we expect to unpack tomorrow and your delivery is scheduled to leave us on 30/7/23 

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25/7/23 - The supplier has shipped the parts with DHL. We anticipate receiving the parts on 28/7/23

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23/7/23 - We have checked with the supplier and they have not shipped the parts yet. We do not have a date yet but we will check in with them every couple of days

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21/7/23 10am - Supplier has confirmed they have received our order and expect to ship to us on 23/7/23

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21/7/23 9.01am The parts required to complete your order have been ordered from the supplier in the USA. We will confirm when they expect to ship as soon as we know

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14/7/23 8.25am The parts required to complete your order need to be ordered from the supplier in the USA. Our next order will be placed with them on 21/7/23

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Your order has been processed - 14/7/23

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