1. ABOUT THIS POLICY

1.1 This policy sets out how Cibamat handles your personal information, including when and why it is collected, used and disclosed and how it is kept secure.

1.2 You will find our contact details at the end of this policy which you can use if you have any questions, including how to update or access your personal information or to make a complaint.

1.3 This policy may change, so please check this page from time to time to ensure that you are happy with any changes.

2. WHO WE ARE

2.1 Cibamat is a trading name of Cibatum Group Ltd, a Limited Company in the UK. Whenever you deal with Cibamat, the ‘controller’ of your personal information will be Cibatum Group Ltd. A ‘controller’ is a company that decides why and how your personal information is processed.

2.2 Where this policy refers to “we”, “our” or “us” below, unless it mentions otherwise, it’s referring to Cibatum Group Ltd trading as Cibamat.

 

3. WHAT IS THIS PRIVACY POLICY FOR?

This Privacy Policy gives you information about how we will use personal data and other private information that we collect from you as a user of this Site, (“you” or “your” being interpreted accordingly). When we refer to ‘personal data’ in this Privacy Policy it means any information that relates to you from which you can be identified. This Privacy Policy governs the processing of your personal data, including in connection with your use of our Site, so please read it carefully.

 

4. WHAT PERSONAL DATA MAY WE COLLECT?

We may collect the following personal data about you:

  • The personal details you provide (such as name, address, e-mail address, business address and phone number) when submitting an enquiry.
  • Payment details that we require for the purpose of recording and processing your order (for further details please also refer to the section below headed ‘Payment Information’).
  • Personal details you choose to give when corresponding with us by phone or e-mail.
  • Personal details you given when subscribing to our service or publications.
  • Any other personal or private information about you that you choose to submit to this Site.
  • Information about your preferences (e.g. advertising interests, cookie data, clickstream data, browsing history, responses to direct marketing, and opt-outs from direct marketing) and any information provided to us by third parties.

 

5. COOKIES

This website may place and access certain Cookies on your computer. Cibamat used Cookies to improve your experience of using the website and to improve our range and services. Cibamat has taken steps to ensure that your privacy is respected and protected at all times.

What are Cookies?
Cookies are small text files which are stored on your browsing device (e.g computer, tablet or phone). This allows the site to keep track of what’s in your basket and recognise you as a user.

Please note they are not harmful to your device and do not contain any personal information such as your address, date of birth or credit card details. We do use encrypted information gathered from them to improve your experience of the site. For example, showing you relevant product while browsing and helping us to identify and resolve errors.

Types of Cookies Used

Our site uses session and persistent cookies. Session cookies operate from the moment you log on to the site until the moment you log off; once you log off, session cookies are deleted. Persistent cookies are not deleted after each session and can be used to improve your shopping experience, for instance remembering items in your shopping bag.

Strictly Necessary Cookies are essential for the operation of our site. They include, for example, cookies that allow items to be added to the shopping bag and enable you to log in to secure areas of our site.

Analytical/Performance Cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.

Functionality Cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting Cookies are used to record your visit to our site. We use this information to tailor our site and products to your activity. We may share details of what you click on with other organisations such as advertisers, to help us measure the effectiveness of promotional campaigns.

The information stored in cookies is anonymous to any external third party, your account details or personal information are not compromised. You can find more information about cookies at http://www.allaboutcookies.org/

You can choose to enable or disable Cookies in your internet Browser. By default, most internet browsers accept Cookies but this can be change.


If you choose to block or deny the use of Cookies, certain features of the Website may not function fully or as intended.

For information on how to disable cookies please refer to the “Help” section of your internet browser.

Details of our Third Party Cookies

The information set out in "How We Use Cookies" relates to the cookies that we set on our website. In addition to these cookies, our website also uses third party cookies which are set by a domain other than our website.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies. We do not control the setting of these cookies, so please check the third party websites for more information.

Our website uses Third Party Cookies from the providers found below, if you require further information about what those cookies are or how they are used, you should contact those providers directly.

Google
Google Analytics
Dotmailer
Google AdWords

6. HOW WE USE YOUR DATA

We may use your personal data in the following ways:

  • To operate our business and provide you with services you have requested.
  • To verify your identity.
  • To acknowledge, confirm and deal with your enquiry.
  • Where we are asked to deal with any other enquiries or complaints you may make.
  • To notify you about any changes to this Site, or services provided through this Site.
  • To provide you with information about goods or services we feel may interest you. Any marketing email that you receive from us will allow you to unsubscribe to further email promotions.
  • For internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our Site secure.
  • On an aggregate basis, to understand how individuals collectively use the features of our Site.
  • To give effect to your legal rights and your rights under this Privacy Policy.
  • To protect against fraud, identity theft, and other unlawful activity.
  • To establish or exercise any legal rights or claims.
  • To satisfy our obligations under applicable law, this Privacy Policy, and any other policies or terms that are applicable to our relationship with you.
  • For other purposes to which you have consented, and we may combine personal data that you provide to us with other information we collect about you for the purposes set out in this Privacy Policy.

 

7. DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with third parties in the following situations:

  • We may disclose your personal data to our employees and agents to the extent necessary to   provide you with services you have requested.
  • We may make your personal data available to selected third parties who act on our behalf to support our operations (for example, card processing or payment services (see the section below headed ‘Payment Information’) and credit reference agencies to protect against possible fraud, subject to appropriate contractual protections in accordance with applicable law. If we sell or transfer all, or any portion, of our business or our company assets to any third party, personal data held by us about you may be one of the transferred assets.
  • If we need to disclose your personal data to comply with a legal obligation or to enforce our Terms & Conditions.
  • To protect us against loss or damage (including, without limitation, exchanging information with the police, courts or law enforcement organisations).
  • To the extent necessary to establish, exercise or defend legal rights or claims, or for the purposes of investigating actual or suspected unlawful activity.

 

8. SECURITY

We will take appropriate technical and organisational security measures to protect the personal data that you submit to us against unauthorised/unlawful access or loss, destruction or damage, although we cannot 100% guarantee the security of data that you provide to us online. Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure.

 

9. DATA RETENTION

We will only retain your personal data for as long as we require those personal data in connection with the purposes set out in this Privacy Policy, except where we are required or permitted, under applicable law, to retain your personal data for additional periods of time.

 

10. YOUR DATA PROTECTION RIGHTS

Subject to applicable law, you may have the following rights in relation to your personal data:

  • The right to request access to, or copies of, your personal data that we process.
  • The right to request correction of any inaccuracies in your personal data.
  • The right to object, on legitimate grounds, to the processing of your personal data.
  • The right to request that your personal data are deleted. This does not affect your statutory rights. If you wish to exercise any of these rights, please contact us using the contact details in in the section below headed ‘Contact’. We may also need to ask you for further information to verify your identity before we can respond to any request.

 

11. CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or modifications.

This version was last updated in March 2020.

 

12. CONTACT

Questions, comments or requests regarding this Privacy Policy should be addressed to Cibamat, Unit 116 Hill House, 210 Upper Richmond Road, London, SW15 6NP