Returns

Please note the returns policy is different for Machinery and Non-Machinery items. 

If you have any questions at all, please contact us on returns@cibamat.co.uk or 0203 488 8364.

ALL MACHINERY

All machinery is non-returnable unless the manufacturer is in agreement. 

Unless otherwise specified our warranty is parts only. If you come across any faults or issues with your machine after you have purchased it you must

1. Stop using your machine
2. Inform Cibamat by email at sales@cibamat.co.uk detailing the machine, serial number and the issue
3. Refer to the comprehensive user manual (please do contact us if you required another copy)
4. A member of the Cibamat team will contact you to help you with your troubleshooting and discuss next steps if necessary.
 
Parts Only Warranty
Unless otherwise specified in your buying agreement the machine has been sold with a parts only warranty. This means:
1. Only damaged parts will be covered by the manufacturer if they are found to be faulty and not subject to machine misuse.
2. The costs of all transport, call out charges, labour (incl. diagnosis of the issue) will be paid by the buyer.
Please note a warranty may be invalidated if a non manufacturer approved engineer attends, inspects or repairs a product.

Should an item need to be returned, customers must arrange for any faulty unit(s) to be returned to the manufacturer for repair when the items are covered by a back-to-base warranty. Please ensure that the item(s) are well packaged as neither Cibamat nor the manufacturer will accept any responsibility for any loss or damage caused due to poor packaging when the item is in transit.

Please note Cibamat will not accept responsibility for any defect or failure of goods notified after the expiry of the warranty period no matter when the defect or failure occurred — this includes prior to the warranty expiry date

Cibamat is not liable for any loss of profits, business interruption or sales issues that may occur directly, indirectly or incidentally due to a defective or faulty commercial unit. It is the customer’s responsibility to ensure that these eventualities are prepared for, as such Cibamat cannot offer any replacement to cover this loss of equipment.

Cibamat will always try to work with our customers to achieve the best possible result.

NON-MACHINERY ITEMS - SUNDRIES, SPARE PARTS, CLOTHING, INGREDIENTS

With a few exceptions, regularly stocked products can be returned within 7 days of receipt at the customers' expense. We are unable to accept returns for consumable products and customizable products.

All returns may be subject to a restocking fee, depending on what our suppliers charge

Any additional delivery costs that may have been incurred at the point of sale, will not be refunded.

Items purchased through Cibamat are subject to the following conditions if you require to return the item:
a) the item must be in its original condition, unused, undamaged and in it's original packaging. 
b) once the item has been returned to the supplier and point a) has been confirmed, then your refund will be effected to the nominated account or credited back to your credit card, minus any associated credit card fees.

If the returned item has been used in any way it will be deemed to be second hand and no refund will be issued.

Please contact Cibamat at returns@cibamat.co.uk to obtain return details. Please do not send your purchase back to the manufacturer or the address on the shipping label.